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FAQ

When will I get my first box?

In order to receive your OMG Box for the same month, you must place your order before the 1st of the month at 11:59 p.m. EST. If you miss this cutoff, don’t worry! You’re automatically setup to receive the following month’s OMG Box.

How much is shipping? When can I expect my box/order?

Domestic shipping is $6.80 (¥1000) per box. We ship boxes the week of the 23rd of every month. Delivery time depends on your location.

We are transitioning our business from Japan to North Carolina. Delivery dates may be slightly delayed until we are fully settled in. We appreciate your patience and support.

 

PROCESSING, SHIPPING & DELIVERY

Please allow 1-3 business days to process your order. Orders submitted on weekends and holidays will begin processing on the next business day.

Delivery Times: All delivery times are estimated from the time your order leaves our processing center. For US Orders: Normally takes 2-6 business days. For International Orders: Normally takes 8-14 business days.

Domestic Orders: The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you entered the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We are not responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at sheswank@gmail.com with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.

 

LOST OR STOLEN

She Swank Too is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. All packages are insured.

How do you handle subscription payments?

Your credit/debit card will be charged for the full subscription amount at the time of purchase. Monthly subscriptions automatically renew on the 1st of each month at the subscribed monthly rate. Multi-month memberships renew automatically as a 3-month, 6-month or annual subscription following the conclusion of the selected subscription period. Though we hate to see you go, you can cancel your monthly subscription at anytime. Cancel before the 1st of the month to opt out of billing for the following month. For all other inquiries, please email us at shop@sheswank.com.

RESPONSIBLE RELATIONSHIPS, ETHICAL SOURCING

Living overseas as a military family for 4 years puts owning a business into a whole different perspective. Respect for all people in all cultures is a cornerstone of our company, whether we're traveling to trade shows in Tokyo or Las Vegas for the latest styles or hiring a manufacturing partner to actually make the clothes and accessories for us. We follow ethical sourcing practices so we can all feel good about our global impact. We are mindful of our presence in the world and our responsibility to those around us. While we can't be in every factory all the time, we are incredibly diligent to ensure that our partners around the globe follow the highest possible standards. We have no tolerance for anything unlawful or even slightly questionable.

Where is your clothing made?

We work with several different factories in Japan, India, Thailand, and China.

Are any of your products made in the USA?

All our clothing collections are curated in North Carolina. Over the years, we have made a few special garments in the USA and will continue to do so, but She Swank Too clothing is currently made all around the world. No matter where our clothing is made, we uphold the same high standards in outstanding product quality and responsible labor laws for all our manufacturing partners.

How do you decide what factories to work with?

The issues of social responsibility and fair trade are very near to our hearts, and we discuss them with each of our vendors on an ongoing basis. We are careful to work only with reputable manufacturers who follow our high standards of good working conditions and no child/slave labor. These requirements are documented and reviewed regularly, and we have no tolerance for anything unlawful or even the slightest bit questionable.